SAP® Solution Manager to revolutionise the management of SAP Solutions
Over the past years SAP® have been building the pressure for their clients to implement SAP® Solution Manager to manage their SAP Solution Landscape. In January 2007 SAP® Solution Manager was functioning as a central platform for all maintenance updates, in April 2007 SAP® Solution Manager was established as the exclusive source for maintenance updates for all SAP® NetWeaver 7.0 components. In July 2008 SAP announced that all existing SAP customers will be transitioned to Enterprise Support Contracts by 2012, which would require additional needs to use SAP® Solution Manager, and in December 2008 SAP announced that minimum documentation requirements would need to be realised in SAP® Solution Manager to ensure that the correct support can be given from SAP®.
What is SAP® Solution Manager?
SAP® Solution Manager is the central application management platform that supports enterprises to implement, operate, monitor, and support their SAP® solutions efficiently. SAP® Solution Manager provides tools, content and gateway to SAP that reduce risk and total cost of ownership.
Solution Delivery
- Proven & comprehensive implementation methodology and supporting tools for new implementation or upgrade project
- Ensures consistency across the entire SAP® solution landscape
- Drives process orientation instead of functional silos
- Provides framework to organise all system related information
- Allows document standards to be used globally
- Ensures consistent management of configuration
- Provides efficient & integrated E-learning & test management
- Reduces testing, documentation & training effort
- Enables global rollout & management of templates providing Company-wide standardization
- Access to SAP provided content from Roadmaps
- Allows enterprises to create their own roadmaps to ensure projects are managed consistently
Solution Monitoring
- Efficiency in task execution
- Transparency of information across the solution landscape
- Better understanding of business impact of system events
- Uses SAP EarlyWatch Alerts & Solution Manager Diagnostics for analysis to ensure systems are monitored proactively
End User Support
- Provides an integrated service desk and tools for tracking, troubleshooting and resolving tickets
- Collects most important system information automatically
- Integrates service desk to change management process
- Improved knowledge management for ticket resolution
Change Management
- Optimizes IT governance through best practices change request management processes providing sufficient audit trail for changes
- Increased maintenance and project efficiency
- Provides the controls to ensure that only approved and tested changes can be transported to the productive system
- Reduced risk for corrections and system changes
If you would like to have a detailed demonstration of how SAP® Solution Manager can revolutionise the management of your SAP® Solutions please contact us today.
Note: “SAP Solution Manager is a registered trademark of SAP AG in Germany and in several other countries”
Note: “SAP Solution Manager is a registered trademark of SAP AG in Germany and in several other countries”